RETURN & REFUND POLICY
Product Exchange and Return Policy
Order Confirmation
Please double-check product details, such as color, size, and order conditions, before making payment. We reserve the right to refuse exchanges, returns, or cancellations after the order is placed (except in cases where the product is defective due to brand error or the wrong item was received).
Unboxing Video Requirement
To ensure claim eligibility, we request customers to record a video while unboxing the package. If the product is incorrect or defective, you may request an exchange within 7 days from the delivery date. Products must be in their original condition—unused, with tags attached, and unwashed or unpressed.
Non-Eligible Damages
Damages from transportation or any other circumstances not due to brand error are not eligible for exchange or return.
Address and Shipping Changes
Address and shipping details must be updated prior to the packing process. Once packing begins, changes to address or shipping details cannot be accommodated.
Policy Amendments
The brand reserves the right to amend prices and policies without prior notice.
Order Confirmation
Please double-check product details, such as color, size, and order conditions, before making payment. We reserve the right to refuse exchanges, returns, or cancellations after the order is placed (except in cases where the product is defective due to brand error or the wrong item was received).
Unboxing Video Requirement
To ensure claim eligibility, we request customers to record a video while unboxing the package. If the product is incorrect or defective, you may request an exchange within 7 days from the delivery date. Products must be in their original condition—unused, with tags attached, and unwashed or unpressed.
Non-Eligible Damages
Damages from transportation or any other circumstances not due to brand error are not eligible for exchange or return.
Address and Shipping Changes
Address and shipping details must be updated prior to the packing process. Once packing begins, changes to address or shipping details cannot be accommodated.
Policy Amendments
The brand reserves the right to amend prices and policies without prior notice.